General Enquiries and FAQs

What is the Type mean?

Type Z is the tool skin only.

Type FK is usually present 2 pcs of MAX volume battery and a fast charger.

Type EM is usually present 2 pcs of high volume battery and a fast charger.

Type DM is usually present 1 pc of high volume battery and a standard charger.

Type BM is usually present 2 pc of high volume battery and a standard charger.

Type AM is usually present 2 pc of normal volume battery and a standard charger.

what kind of plug the charger is?

All Chargers of DCA tools Australia are Australian standard plug, and Australian SAA certified.

shipment package

all of our products are packed in its original package.

Tool connector/socket and accessories

All range of tools socket is common universal socket, that easy to find the matched accessories. More detail please check the description of each product.

Lithium battery

All of our Lithium batteries are comply with AS IEC 62619

I have a product that needs to be repaired what do I do?

If you have a damaged or faulty product under warranty, return it to your place of purchase where if the product is deemed warrantable, you will receive a refund or replacement.

What is valid proof of purchase?

Valid proof of purchase is the original printed receipt from the store where the product was purchased or the registration confirmation available in your DCA Tools Australia account. If you are claiming a warranty after 2 years from the date of purchase you must present your registration confirmation as evidence of the extended warranty.

Where can I find the model number of my tool?

The model number of the tool is on the packaging, in the manual and also on the black specifications label on the product.